Company

Privacy Policy

Effective Date: 1/12/2024

1. Introduction

Welcome to Bot Store. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including our website https://botstore.co and our AI bots. By using our services, you agree to the collection and use of information in accordance with this policy.

This policy aims to provide transparency regarding our practices and ensure you understand your rights and how we safeguard your data.

2. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

Personal Information: When you sign up for our services, we collect personal information such as your name, email address, phone number, and other contact details. This information is used to create and manage your account, communicate with you, and provide you with the services you have requested.

Usage Data: We collect information about your interactions with our website and AI bots. This includes:

IP Address: To identify the location from which you are accessing our services.
Browser Type: To understand which browsers our users are using and to ensure compatibility.
Pages Visited: To analyze which pages are most popular and to improve our content.
Time and Date of Visits: To monitor peak usage times and ensure optimal performance.

Device Information: We may collect information about the devices you use to access our services. This includes:

Device Type: To tailor our services to different devices (e.g., mobile, desktop).
Operating System: To ensure compatibility and performance across different systems.
Unique Device Identifiers: To recognize and associate your device with your account.

Interaction Data: We collect data from your interactions with our AI bots to improve their performance and provide personalized assistance. This may include:

Chat Logs: To analyze and improve the responses provided by our bots.
User Preferences: To tailor the bot interactions to your specific needs and preferences.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

3. How We Use Your Information

We use the collected information in various ways to enhance your experience with our services:

Service Provision and Enhancement:

Personalization: To personalize your interactions with our AI bots and improve the overall user experience.
Service Delivery: To deliver the services you request, such as providing personalized advice, recommendations, and solutions tailored to your needs.

Communication:

Updates and Notifications: To send you updates about our services, changes to our policies, and other important information.
Promotional Materials: To send newsletters, promotional materials, and other information that may be of interest to you. You can opt out of these communications at any time.

Analytics:

Usage Analysis: To understand how users interact with our services, identify usage patterns, and improve our offerings.
Performance Monitoring: To monitor and analyze the performance of our services, ensuring they operate smoothly and efficiently.

Security:

Fraud Prevention: To detect, prevent, and respond to security incidents, fraud, and other harmful activities.
Data Protection: To protect the integrity and security of our services and your information.

Legal Compliance:

Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
Enforcement of Policies: To enforce our terms and conditions and other policies.

4. Sharing Your Information

We may share your information in the following circumstances:

Service Providers:

Third-Party Services: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

Legal Requirements:

Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights: We may disclose your information when we believe in good faith that such action is necessary to protect and defend the rights, property, or safety of Bot Store, our users, or others.

Business Transfers:

Corporate Transactions: If Bot Store is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Affiliates and Partners:

Affiliated Companies: We may share your information with our affiliates, in which case we will require them to honor this privacy policy.
Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

With Your Consent:

Consent-Based Sharing: We may share your information with third parties when you have given us your explicit consent to do so.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

Service Duration: We retain your information for as long as you have an active account with us and as needed to provide you with our services.
Legal Obligations: We retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Business Needs: We retain your information as necessary for legitimate business purposes, such as maintaining the security of our services, preventing fraud, and improving our services.

Once the retention period expires, we will securely delete or anonymize your information. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Third-Party Services and Data Processing

As part of our service provision, we use third-party services, including ChatGPT, to enhance our AI bots’ capabilities. Your interactions with our AI bots may be processed and stored by these service providers, who have their own data retention and privacy policies. We ensure that these providers comply with relevant data protection laws and safeguard your information appropriately.

7. Your Rights

You have certain rights regarding your personal information, subject to local data protection laws. These rights may include:

Access and Update: You have the right to access and update your personal information. You can review and change your personal information by logging into your account and visiting your account settings page.
Deletion: You have the right to request the deletion of your personal information. If you wish to delete your personal information, you can contact us at our contact page. We will respond to your request in accordance with applicable laws.
Opt-Out: You have the right to opt-out of receiving promotional communications from us. You can exercise this right by following the unsubscribe instructions included in these communications or by contacting us at contact page.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You can use our contact form to request this data.
Restrict Processing: You have the right to request the restriction of processing of your personal information under certain circumstances. You can contact us at our contact page to make this request.
Object to Processing: You have the right to object to the processing of your personal information where we are relying on a legitimate interest as the legal basis for processing.
Withdraw Consent: Where we have obtained your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing conducted before your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

To exercise any of these rights, please contact us at our contact page. We will respond to your request in accordance with applicable data protection laws.

7. Your Rights

You have certain rights regarding your personal information, subject to local data protection laws. These rights may include:

Access and Update: You have the right to access and update your personal information. You can review and change your personal information by logging into your account and visiting your account settings page.
Deletion: You have the right to request the deletion of your personal information.
Opt-Out: You have the right to opt-out of receiving promotional communications from us. You can exercise this right by following the unsubscribe instructions included in these communications or by contacting us at contact page.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Restrict Processing: You have the right to request the restriction of processing of your personal information under certain circumstances.
Object to Processing: You have the right to object to the processing of your personal information where we are relying on a legitimate interest as the legal basis for processing.
Withdraw Consent: Where we have obtained your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing conducted before your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

To exercise any of these rights, please contact us at our contact page. We will respond to your request in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our services and store certain information. Cookies are small data files stored on your device (computer or mobile device). We use cookies to improve and customize your experience on our site and to track and analyze usage and other statistical information.

Types of Cookies We Use:

Session Cookies: These are temporary cookies that are deleted from your device after you leave our website. Session cookies are used to operate our service and to understand how you interact with our site during a single session.
Persistent Cookies: These cookies remain on your device for a set period or until you delete them. We use persistent cookies to remember your preferences and settings when you return to our website.
Security Cookies: We use security cookies to ensure the security of our website and to protect your data.
Advertising Cookies: Advertising cookies are used to deliver relevant ads to you and to track the performance of our advertising campaigns.
Analytics Cookies: These cookies help us understand how visitors interact with our website, which pages are visited, and how often, allowing us to improve our site’s functionality.

How We Use Cookies and Tracking Technologies:

To Provide and Improve Our Service: Cookies help us understand how our website and services are being used and how we can improve them.
To Remember Your Preferences: Cookies allow us to remember your settings and preferences when you return to our website.
For Security Purposes: Cookies help us detect and prevent security threats and protect your information.
To Personalize Your Experience: Cookies allow us to show you relevant content and advertisements based on your interests and interactions with our site.
For Analytics and Performance: Cookies help us track website performance and gather insights on visitor activity to improve our services.

Managing Cookies:

Browser Settings: Most web browsers allow you to manage your cookie preferences through their settings. You can choose to block cookies or delete existing cookies. However, please note that disabling cookies may affect the functionality and performance of our website.
Opt-Out Options: You can opt out of certain cookies and tracking technologies by adjusting your browser settings or using opt-out tools provided by third-party advertising networks.

For more information on how to manage cookies, please visit the help pages of your web browser.

10. Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

Parental Consent: If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at contact page. We will take the necessary actions to delete such information from our records.
Compliance with COPPA: We comply with the Children’s Online Privacy Protection Act (COPPA) and ensure that we take necessary measures to protect children’s privacy.

11. International Data Transfers

We may transfer and process your personal information on servers located outside of your country of residence, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to countries outside your country of residence.

Compliance with Data Protection Laws: We ensure that such transfers comply with applicable data protection laws and take appropriate measures to protect your information.
Data Protection Measures: These measures include implementing standard contractual clauses approved by the European Commission or other safeguards to ensure that your personal information remains protected.
User Rights: You have the right to request more information about the safeguards we have in place for these transfers. If you would like to know more, please contact us at contact page.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy.

Notification of Changes: If we make material changes to this Privacy Policy, we will notify you through a notice on our website or via email prior to the change becoming effective.
Reviewing Changes: We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after we post any modifications will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us on our contact page. We are committed to resolving any complaints regarding our collection or use of your personal information. If you have any concerns, please reach out to us and we will address them promptly.